At SysEleven, you will find a well-coordinated team that takes hosting, cloud computing, and tech seriously, but does not take itself too seriously. For us, taking responsibility, being reliable, and solving complex challenges go hand in hand. You can expect diverse tasks with technical and organizational depth. You will have real creative freedom to shape our customer experiences and cloud services. Flat hierarchies, open communication, and quick decision-making processes offer you the ideal environment for taking initiative and growing personally. This is complemented by modern equipment and a flexible hybrid work model that combines remote and office work. If you want to make a real impact, you have come to the right place.
IT Service & Customer Success Manager for Cloud Projects (m/f/x)
Berlin / 100% remote möglich
Full or part-time
Permanent employee
Your mission
Your tasks
Managing and developing long-term customer relationships, covering everything from daily operations to strategic planning
Proactively advising on cloud solutions, ways to optimize services, and architectural requirements
Ensuring high service quality and monitoring Service Level Agreements (SLAs) to continuously improve customer service
Coordinating changes, incidents, escalations, and projects centrally while working closely with our technical and sales teams
Analyzing service and operational data to create strategic recommendations as well as preparing and presenting reports
Handling contract management and leading commercial negotiations with a focus on building lasting customer loyalty
Requirements
Advanced experience in IT service management, project management, or a similar role with a strong focus on operational, strategic, and escalation management interactions with customers
A solid technical understanding of modern cloud architectures and infrastructures such as AWS, Azure, GCP, or OpenStack
Proven methodological skills, demonstrated by certifications in service or process management such as ITIL, PRINCE2, PMP, or IPMA
Strong consulting skills, a structured approach to work, and a confident demeanor when resolving complex technical and organizational challenges
Fluent German at a C1 level and solid English skills at a B2 level or higher, along with a mandatory residence in Germany
What you can expect
At SysEleven, you will join a close-knit team that takes hosting, cloud, and tech seriously, but never takes itself too seriously. For us, taking responsibility, being reliable, and solving complex challenges go hand in hand. You can look forward to a variety of tasks with technical and organizational depth. In this role, you will have real creative freedom to make an impact on our customers and cloud services. Flat hierarchies, open communication, and quick decision-making processes offer you the ideal environment to take initiative and grow personally. This is complemented by modern equipment and a flexible hybrid work model that combines remote and office work. If you want to make a real difference, you have come to the right place.
About us
We are your partner for managed cloud and Kubernetes services - Made in Germany!
We take responsibility and stand for security, reliability, and scalability in the operation of your business-critical applications in Germany. We provide you with a secure cloud and network infrastructure - made in Germany, consulting and efficient Kubernetes operating models.
We take responsibility and stand for security, reliability, and scalability in the operation of your business-critical applications in Germany. We provide you with a secure cloud and network infrastructure - made in Germany, consulting and efficient Kubernetes operating models.